Your privacy is important to us. This Privacy Policy explains how Wasika ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website, messaging API, and related services. By using Wasika, you agree to the practices described here.
2. How We Use Your Information
- Service Delivery. To set up your account, provide platform features, route and deliver messages, and process transactions (including credit top-ups and reconciliation).
- Fraud Prevention. To detect, prevent, and respond to fraud, abuse, or suspicious activity across all payment and messaging channels.
- Support & Communication. To respond to your questions, notify you about service updates, and send critical alerts.
- Product Improvement. To analyse usage and improve platform features, deliverability, automation, and developer experience.
- Legal Compliance. To fulfil regulatory, tax, and anti-fraud requirements.
3. How We Share Your Information
- With Service Providers. We use trusted partners (cloud hosting, analytics, payment processors, and messaging carriers) to deliver our services. They access your data only as needed to perform their role and must comply with strong privacy and security standards.
- With Messaging Channels & Integrations. To deliver messages or power an integration you have enabled, we share the data necessary with the relevant carrier, the WhatsApp Business Platform, email infrastructure, or payment partner.
- With Legal Authorities. If required by law, court order, or to protect the rights, property, or safety of Wasika, our users, or the public.
- Never for Advertising. We never sell or rent your personal data to third parties for marketing or advertising purposes.
4. Sub-processors
We rely on a small number of trusted sub-processors to operate the Service. Each is bound by contractual obligations to protect your data. We provide at least 30 days' notice of material changes to this list.
| Sub-processor |
Purpose |
Data Location |
| Amazon Web Services (AWS) |
Cloud hosting & infrastructure |
Frankfurt, Germany (EU) |
| OpenAI |
Large Language Model processing (AI tasks) |
United States |
| Mixpanel |
Analytics & usage tracking |
United States |
| BetterStack |
Error monitoring & diagnostics |
United States |
5. Data Security
- Encryption. All data is encrypted in transit (TLS 1.2+) and sensitive data is encrypted at rest (AES-256).
- Access Control. Only authorised Wasika personnel may access user data, and only when necessary for support or compliance.
- Minimal Retention. We retain data only as long as necessary for service delivery, support, and legal compliance.
- Regular Security Audits. Our infrastructure is continuously monitored and tested to prevent unauthorised access or data leaks.
No method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your data we cannot guarantee absolute security.
6. Data Retention & Deletion
- Account Data. Retained while you use Wasika. When you delete your account, your personal and business data are permanently removed from active systems within 30 days.
- Integration Tokens. Revoked and deleted immediately when you disconnect an integration or channel.
- Payment & Billing. Retained only as needed to comply with tax, anti-fraud, or regulatory laws.
- Message & Delivery Logs. Retained as long as needed for delivery, debugging, and analytics, then deleted or anonymised.
You can request deletion at any time via your account settings or by contacting privacy@usewasika.com.
7. Your Rights & Choices
Depending on your jurisdiction (including under GDPR, NDPR, and CCPA), you have the following rights over your personal data:
- Access. Request a copy of your data at any time.
- Correction. Update or modify inaccurate information.
- Deletion. Request account deletion and data removal at any time.
- Revoke Permissions. Disconnect any integration or revoke third-party access at any time.
- Marketing Preferences. Opt out of marketing emails by clicking "unsubscribe" in any such email.
To exercise any of these rights, use your account settings or contact us at privacy@usewasika.com.
8. International Data Transfers
We may process your data on servers located outside your country (for example, in the EU, the US, or Africa). We comply with the data protection laws applicable to your region and apply appropriate safeguards for international transfers.
9. Cookies & Similar Technologies
We use cookies and similar technologies to remember your preferences, enable core functionality, keep you signed in, and analyse website traffic. You can control or disable cookies through your browser settings, though some features may not function properly without them.
10. Children's Privacy
Wasika is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email, in-app notification, or a prominent notice on our website. Your continued use of Wasika after the effective date means you accept the updated policy.